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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the goods back.
To cancel, email contact@trycarlton.com with your order number. We will confirm the return address.
On top of your statutory rights, we give you 100 days from delivery to decide whether the razor suits you. If it does not, send the razor back and we will refund it.
This guarantee covers the razor itself. It is a commercial guarantee offered voluntarily by Carlton and it does not reduce or replace your legal rights.
For hygiene and safety reasons, blade packs whose seal has been broken cannot be returned or refunded. This is permitted under Regulation 28(3)(e) of the 2013 Regulations, which excludes sealed goods that are not suitable for return once unsealed.
Unopened, sealed blade packs can be returned in the normal way.
You may handle the razor as you would in a shop. If it comes back with damage beyond ordinary inspection and use, we may reduce the refund to reflect the loss in value.
Please return the razor with its packaging where you still have it, and remove any blade before posting it.
Once we receive and inspect the return, we refund within 14 days to the original payment method. Your bank may take a few more days to show it.
If the razor is faulty, email contact@trycarlton.com with your order number and a photograph. Under the Consumer Rights Act 2015 you may be entitled to a repair, a replacement or a refund, and we cover the return carriage in that case.